Thank you for choosing Back To Health Osteopathy and Wellness LTD. for your wellness needs. Please review our shipping policy to ensure a smooth and satisfying shopping experience.
Order Processing Time:
Upon receiving your order confirmation email, please allow 1 to 3 business days for your order to be processed. We will send you another notification as soon as your order has been shipped.
Domestic and International Shipping:
We're delighted to offer both domestic and international shipping options to cater to your needs.
Domestic Shipping Rates and Estimates:
For our valued domestic customers, we provide a range of shipping choices:
Calculated Shipping Rates:
Shipping charges will be calculated and displayed during checkout.
Free Shipping:
Enjoy free shipping on all domestic orders over $100.00 CAD before tax. We utilize Canada Post for our shipping services, and our delivery timeline aligns with Canada Post's standards.
International Shipping Rates and Estimates:
For our international customers, we extend the following options:
All international orders over $150.00 CAD before tax are eligible for free shipping. Please note that any applicable import duties, taxes, or fees are the responsibility of the customer upon delivery.
Shipping Options and Timelines:
| Shipping Option | Shipping Times |
| Expedited | 3 - 6 business days |
| Regular | 4 - 10 business day |
Note: Prices for shipping options are calculated at the checkout.
Tracking Your Order:
Upon shipment, you will receive an email containing a tracking number. Please allow up to 48 hours for the tracking information to become available. Should your order not arrive within 6 - 10 days of receiving the shipping confirmation email, kindly contact us at info@b2hclinic.ca, including your name and order number.
Returns and Refunds:
We aim to ensure your satisfaction with each purchase. If you intend to return an item, please review our Return Policy for detailed guidelines. We accept returns within 14 days of delivery, provided the item is unused and in its original condition. Should your order arrive damaged, please reach out to us promptly with your order number and images of the item's condition. We will work diligently to find an appropriate solution.
Contact Us:
For any inquiries or further assistance, please feel free to contact us at info@b2hclinic.ca.
If you have questions about our shipping policy, please contact us at: info@b2hclinic.ca or +1(647)949-1971.